Cancellations and returns

The Customer may not cancel orders once accepted by LightWare Optoelectronics (Pty) Ltd. LightWare Optoelectronics (Pty) Ltd may, at its discretion and in writing, allow an order to be cancelled subject to LightWare Optoelectronics (Pty) Ltd recovering from the Customer the costs incurred by LightWare Optoelectronics (Pty) Ltd. In the event of cancellation of part of any order only, LightWare Optoelectronics (Pty) Ltd may invoice the Customer any difference in selling price per unit applicable to the quantity actually despatched up to the time of cancellation compared to the quantity ordered.

The Customer may not return orders to LightWare Optoelectronics (Pty) Ltd for credit or refund. LightWare Optoelectronics (Pty) Ltd may, at its discretion and in writing, allow a return for credit or refund.

Products returned to LightWare Optoelectronics (Pty) Ltd are at the Customer’s cost and the Customer’s risk. LightWare Optoelectronics (Pty) Ltd accepts no responsibility for any loss of or damage to products in transit from Customer to LightWare Optoelectronics (Pty) Ltd.